Certified Medical Office Manager

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Certified Medical Office Manager (CMOM) will help you learn guidelines and examples that will improve and advance…

  • Decision-making and tactical skills
  • Risk management skills
  • Employee motivation
  • Financial outlook
  • Administrative concepts and processes to become a more knowledgeable and confident leader
  • Communication with providers, staff, third-party payers, patients, and business associates


Candidates for CMOM certification should have a minimum of one year of experience working in a medical practice. Enroll in the CMOM Certification Program online and get certified on your schedule!


This program includes:

  • A physical course manual
  • Workbook exercises
  • Exam review
  • 3-hour online proctored certification exam

A passing score of 70 percent or better is required to earn the CMOM certification.


What you can expect to learn…


Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse


Personnel Management

  • Creating effective job descriptions, interviewing, and hiring tips
  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management


Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams


Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists


Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes



This training is available on an ongoing basis to learners or businesses.

The cost of the training is $1,199.

To apply, please complete this online registration.
and email our Workforce Team


Please note that this training will be an ongoing, available option for learners or businesses who would like to pay full tuition price. Well-trained aspiring coding professionals who earn national certification improve career growth opportunities.  Contact workforce@wccc.me.edu for more information.


This program is funded in partnership with Harold Alfond Center for Advancement and Washington County Community College.



Washington County Community College was recently named one of the top 150 community colleges in the United States for its commitment to student success and educational excellence. Along with Maine’s six other community colleges, WCCC offers the lowest tuition and fees of any institution in New England, and serves as an educational, community, and economic development resource for Washington County and beyond by providing educational and workforce training opportunities with individualized attention to all who desire to gain technical skills, develop career specializations, engage in self-improvement, and/or prepare for transfer.


Practice Management Institute® (PMI), a trusted resource nationally for medical office teams since 1983, trains and certifies administrative professionals working in medical offices: medical office managers and staff working in coding, billing, auditing, and compliance. New and experienced professionals learn current guidelines and best practices to perform more effectively in their role. Providers and consultants involved in the business side of outpatient services also attend to understand the practical application of medical office administration guidelines.